Accessing Your Gallery
How do I open my gallery?
Head to sideline.gotphoto.com (don't search for it in Google — going direct is the fastest way in). Then enter the access code from your QR card or email, and you'll land right on your photos.
Where do I find my access code?
Your access code is printed on the QR card your child brought home, and it's also in the email we sent when your gallery went live. Each code is personal to your family, so it only unlocks your images.
I can't find my access code — help!
All access codes should take the form of "LastnameFirstname_SportcodeYear" for example, if I was looking for my volleyball photos from the Fall of 2026, my access code would be HibbsConnor_VB26
If you're still running in to issues just reach out to us at connor@connorhibbs.com and we'll get you sorted with a fresh code.
Sport Codes:
Football: _FB
Baseball: _BB
Softball: _SB
Basketball: _BA
Swim: _SW
Cheer: _CH
Volleyball: _VB
Hockey: _HY
Golf: _GF
Lacross: _LX
Track & Field: _TR
Cross Country: _CC
Wrestling: _WR
Soccer: _SR
Marching Band: _MB
Concert Band: _CB
Orchestra: _OR
Percussion: _PC
Can I view everything on my phone?
Absolutely. The gallery works great on a phone, tablet, or computer. Just scan the QR code or enter your access code and browse from anywhere. Ordering works the same on every device.
I logged in but I don't see my child's photos.
First, double-check you're using the code that came home with your child.
Next, make sure the gallery is live with photos, you should have recieved a notification that the gallery was live.
If photos still look missing or you spot someone else's images, send us a quick note at connor@connorhibbs.com and we'll take a look right away.
Ordering & Deadlines
How do I place an order?
Once you're in your gallery, pick a package or individual product, choose your favorite pose, select a background if applicable and add it to your cart. When you're happy with everything, head to checkout.
When does my gallery close?
Your gallery is open until the date provided on your access card or noted in emails.
You should receive warnings before a gallery is closing as a reminder to place your order.
After that it's archived, and photos and pricing are no longer available online, so it's best to order before then.
If you missed your gallery's deadline, but are ready to order reach out to connor@connorhibbs.com and we will make efforts to try to get you taken care of.
Can I come back and finish my order later?
Yes — as long as it's before the gallery's archive date, you can pop back in with your access code anytime and pick up where you left off.
How do I make sure my photo is cropped the way I want?
Great question; this one matters a lot!
Before you check out, take a look at the crop preview for each item in your cart. Prints are produced exactly as shown, so a quick check now makes sure no one loses the top of their head or their toes unintentionally.
It is your responsibility to proof the images to make sure everything looks correct before ordering. Misprinted materials based on cropping, or mispelled customizations do not qualify for a free replacement.
Do you offer sibling options?
You are able to enter multiple codes at one time to view all the images together. That said, our packages only allow for one athlete at a time. In short, you are able to place a single order for your multiple athletes, but individual packages can only be used for one person.
Digital Images & Downloads
How do the digital images work?
Once you purchase digitals, we'll email you a download link for your full-resolution images with no watermark. Just open the link, save them to your device, and they're yours to keep.
What quality are the digital files?
They're high-resolution and print-ready. No watermarks or low-res previews.
Can I print the digital images myself?
Yes your purchased digitals come with permission to print them for personal use, so feel free to order prints, make photo gifts, or share them with family. Images are not to be used for resale, licensing, or commercial purposes.
I bought digitals but didn't get my download link.
Check your inbox (and your spam/promotions folder) for an email from us with your link. If it's still not there after a few minutes, email us at connor@connorhibbs.com and we'll resend it.
How long do I have to download my images?
Please download your images as soon as you can. Once the gallery is archived, the download links expire and the files are no longer available online. Saving them to two places (your phone and a computer or cloud backup) is a smart move.
Prints, Shipping & Retouching
How are my prints delivered?
Prints are shipped directly to your home. You'll choose your delivery option at checkout.
How long until my order arrives?
Most orders arrive within about 1 week of your purchase, but is based on production times at our professional lab and are out of our control. If a deadline is coming up (a birthday, the holidays), order early so it lands in plenty of time.
Are the photos retouched or edited?
Every image is processed generally for color and tone. Additional retouching for blemish removal and the like is available for purchase while shopping.
Can I reorder prints later?
As long as your gallery is still open, yes — just log back in and order more. After it's archived, reach out to us at connor@connorhibbs.com and we'll do our best to help.
Something arrived damaged or looks off — what do I do?
We want you thrilled with your photos. If anything shows up damaged or isn't quite right, email us at connor@connorhibbs.com with a photo of the issue and we'll endeavor to make it right.
Still have a question we didn't cover? Reach out anytime at connor@connorhibbs.com — we're always happy to help.
